What if I need to change or cancel my order or change my address?
Due to the volume of orders, cancellations and/or changes of address need to happen within 30 minutes from the time of placing your order. If you need to remove an item or cancel your order entirely, email us at email@example.com. Please put "CANCEL" or "CHANGE ADDRESS" in the subject of your email. If the thirty-minute window has passed, you can return your order once it is received for a full refund. If you would like to add new items to your order, please place a new order. We offer free shipping and free returns, so there will be no additional shipping charges. If you receive an order you intended to cancel, you can return it here . Our Customer Experience team is available from 9:00am to 5:00pm PST 7 days a week. We will do our best, but orders placed outside of those hours will most likely not be able to be cancelled.