Help Center

Returns and Exchanges

Need to make a return? We partner with Happy Returns, a trusted third party, to offer free, contactless returns and exchanges within 30 days from the date your order is delivered.* Start your return online to receive a QR code, locate a Return Bar near you—and you’re ready to go. Quick and seamless, just like that.

 

*To be eligible for return, all styles must be unused and
unwashed, and bags must have their product tags attached. Excludes final sale
items.

 

P.S. Want to exchange your shoes for the perfect fit? Watch our fit video to
find your size. 

START A RETURN OR EXCHANGE

Better for the planet.

FIND A RETURN BAR

All you need to make a return or exchange at a Happy Returns Bar is your QR code and your unused, unwashed items. Your styles are then shipped back to our warehouses in reusable packaging. A more sustainable process, from start to finish.

Swing by our stores.

Our stores are now accepting returns and exchanges. To keep you and our team safe and healthy, we’ve put a few additional safety measures in place. Please visit our store pages for more details.

Visit Us

STORE DETAILS

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Email Us

help@rothys.com