We offer easy returns on unworn, unwashed merchandise with attached tags. Need a different size? Simply return your item and place a new order with your correct size.
Returns and exchanges made easy.
Extended holiday returns.
All orders placed between October 24 and December 21, including gift purchases, can be returned or exchanged through January 19, 2024.
Let’s handle it in store.
We’d love for you to swing by one of our retail stores with your return or exchange. To find a location near you, click the button below.
Or, start your return or exchange online.
Make sure you have your order number handy. Just a few quick steps and you can choose the best return method for you.
Need help finding your size?
Watch our fit video for tips on finding your perfect shoe fit.
Any other questions?
We’re here to help. You can contact us Monday to Friday, from 5am to 9pm PT. And Saturday & Sunday, from 5am to 6pm PT.
*Merchandise may be returned for refund or exchange within 30 days of delivery.Merchandise must be returned or exchanged with all tags attached. Worn, washed, or altered merchandise will not be accepted. Paid shipping fees will not be refunded.No fee for mail-in exchanges, or for returns made at Happy Returns or a Rothy's retail store; $4.99 fee will be charged for mail-in refunds only. Other exclusions may apply, including but not limited to no returns on gift cards, gift for sale items, or any items marked final sale. By processing your return via Happy Returns, you agree that Happy Returns will use your information in accordance with their privacy policy.