Help Center

Returns and Exchanges

To make the holidays a breeze, all orders placed between November 2 and December 3 can be returned or exchanged through January 31, 2022. Please note that to be eligible for return, all styles must be unused and unwashed, and bags will need to have their product tags attached. 

 

We partner with Happy Returns, a trusted third-party, to offer free, contactless returns and exchanges. Start your return online to receive a QR code, locate a Return Bar near you—and you’re ready to go. Quick and seamless, just like that.

 

P.S. Want to exchange your shoes for the perfect fit? Watch our fit video to find your size.

 

*Excludes items listed as final sale.

Start a Return

Better for the planet.

FIND A RETURN BAR

All you need to make a return or exchange at a Happy Returns Bar is your QR code and your unused, unwashed items. Your styles are then shipped back to our warehouses in reusable packaging. A more sustainable process, from start to finish.

Swing by our stores.

Our stores are now accepting returns and exchanges. To keep you and our team safe and healthy, we’ve put a few additional safety measures in place. Please visit our store pages for more details.

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help@rothys.com