Wear and care guidelines.
Rothy’s are carefully crafted to be beautiful, washable and durable. We understand unexpected flaws may happen from time to time, and if the product received has a defect due to manufacturing, we will replace it at our discretion. We do not replace products damaged due to normal wear and tear, stains, accidental or cosmetic damages.
No matter how well you care for your Rothy’s, they will eventually show signs of age and repeated wear. Examples of normal shoe wear and tear that are not covered include: faded color, worn fabric in areas of heavy use (ie, back of heel and toes), holes or snags, outsole detachment and insole odor. Examples of normal bag wear and tear that are not covered include: faded color, scuffs, creases and stains.