Returns and exchanges are accepted for all unworn shoes within 30 days of purchase for a full refund with free return shipping. We know you need to take them for a quick test spin, but make sure to only wear them in the house and never outside. If they feel tight they will not stretch out over time as there is no break-in period. Our shoes will fit the same way day one as they do a year later. We suggest you go up a half size if they feel too snug. All items must be returned in the original packaging. We cannot accept any shoes that have been worn for weeks inside, outside, or washed or altered in any way. Rothy's gift cards are not returnable or refundable, along with any promotional or final sale items.