Returns & exchanges? Easy.

We offer easy returns and exchanges on unworn, unwashed merchandise with attached tags within 30 days from the date your order is delivered.*


Need a different size? Simply return or exchange your item and place a new order with your correct size.

All orders placed between November 6 and December 10, including gift purchases, can be returned or exchanged through January 10, 2026.

Items ineligible for return? Sell your Rothy’s on Poshmark instead—and give our styles a second life.

1. Click on “Get Started,” which will direct you to our returns portal.
2. Enter your order number and zip code. You will be directed to an “Unavailable to Return” page. Click the Poshmark button to start a resell. 
3. It’s easy! Create an account using your email and Poshmark will automatically generate a listing to sell your Rothy’s.
4. Review the information and click “List This Item.” You’re all set.

We’re here to help. You can contact us Monday to Friday, from 5am to 9pm PT. And Saturday & Sunday, from 5am to 6pm PT.

*Merchandise may be returned for refund or exchange within 30 days of delivery. Merchandise must be returned or exchanged with all tags attached. Worn, washed, or altered merchandise will not be accepted. Paid shipping fees will not be refunded. No fee for mail-in exchanges, or for returns made at Happy Returns or a Rothy's retail store; $7.99 fee will be charged for mail-in refunds only. By processing your return via Happy Returns, you agree that Happy Returns will use your information in accordance with their privacy policy. Any applicable refunds will be processed after returned products are received and inspected. Products purchased from Rothy's stores or online at rothys.com cannot be returned to any of our wholesale partners. Any products purchased through one of our wholesale partners must be returned to the wholesale partner from which the products were purchased. Other exclusions may apply, including but not limited to no returns on gift cards, gift with purchase items, items marked final sale, or for certain promotions.