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FAQ's
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FAQ's
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- Where are Rothy's stores located?
- What is Rothy's return policy?
- Can I stack my rewards?
- Do you offer any discounts?
- When will my Rothy's pre-order ship?
- How does the discount program work?
- What is the difference between a preorder and a backorder?
- Can I include a gift message with my order?
- What is the return policy for orders placed during the holidays?
- What are Rothy's holiday shipping options?
- Does Rothy's offer bulk ordering?
- How many pairs can I recycle?
- Why don’t I get my rewards back on returns?
- Where does Rothy's ship?
- How long will it take to receive my Rothy's order?
- How do I return or exchange my Rothy’s order?
- What are the terms and conditions of Rothy's Refer-a-Friend program?
- When you reference natural, renewable or bio-based materials, what exactly does that mean?
- How does Rothy’s Recycling work?
- Can you summarize Rothy’s goal?
- What are the shipping options with pre-orders and backorders?
- Do I need to do anything else before bringing them in?
- Can I cancel or update my Rothy's order after it's placed?
- Do Rothy's fit wide or narrow feet?
- What shipping method will be used if I have a preorder or backorder and in-stock item in my order?
- Does it have to be Rothy’s that I am recycling?
- How does Rothy's define circularity?
- Will all retail locations be participating?
- How do I distinguish a real Rothy’s product from a fake?
- Can I cancel my Rothy's preorder or backorder?
- I don’t live near a store, can I participate?
- What are Rothy’s made from?
- How do I know I am purchasing from Rothy’s.com and not a fake website or advertisement?
- Why can't I purchase a physical gift card online?
- Where are Rothy's made?
- When are Rothy's store exclusives released and how can I be notified?
- How do I care for my Rothy's shoes?
- Where do I direct press or marketing inquiries?
- Are Rothy's bags waterproof?
- How will the recycling program work? Where are you sourcing the recycled inputs, and how are you breaking them down into new fibers?
- Where and how can I use my credit?
- What is Afterpay?
- Are you working to change anything about your shoes to make them easier to recycle moving forward?
- Who was on the Rothy's Sustainability Council ? Why did you choose this group of individuals?
- What if I lose my discount code?
- If I return an item I used my credit on, can I get a new code?
- What do you mean by workshop greening?
- Will the quality of Rothy's change if the materials have already been recycled once?
- Why are you doing this recycling program?
- How do I care for my Rothy's bag?
- Are Rothy's merino wool shoes sustainable?
- How do the Kids styles fit?
- Can Rothy’s repair my shoes or bags?
- Can Rothy's be worn without socks?
- What are Rothy's bags made from?
- Do Rothy's shoes stretch over time?
- Are the same products online offered at Rothy's stores?
- What if my Rothy’s are still in good condition?
- Can I return or exchange an order that was a gift?
- How do I care for my Rothy's merino wool shoes?
- How do I check my gift card balance?
- What Rothy's shoe size should I order?
- Why are you taking apart wearable products?
- Where do I find my referral rewards?
- What is my Express Return or QR Code and how do I use it?
- What shipping methods does Rothy's use?
- What makes Rothy's seamless construction unique?
- What are your store hours?
- What happens to my shoes?
- How can I check the status of my Rothy's order?