Wear and Care Guidelines

Rothy’s are made to
be washable and durable. We understand unexpected defects may happen from time
to time, and if the shoe or bag received has a manufacturing-related issue, we
will replace it at our discretion. We do not replace products damaged due to
normal wear and tear, stains, accidental or cosmetic damages.

No matter how well
you care for your Rothy’s, they will eventually show signs of age and repeated
wear. Examples of normal shoe wear and tear that are not covered include: faded
color, worn fabric in areas of heavy use (ie, back of heel and toes), holes or
snags, outsole detachment and insole odor. Examples of normal bag wear and tear
that are not covered include: faded color, scuffs, creases and stains.

Ready to take your
Rothy's for a spin? Our blog, The Loop, has all the
information you need.

Any other questions?

We’re here to help. You can contact us Monday to Friday, from 5am to 9pm PT. And Saturday & Sunday, from 5am to 6pm PT.

ON THE LOOP