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Rothy’s accepts all unworn shoes for a refund to original payment, e-gift card, and/or exchange within 30 days of receipt. Return or exchange your shoes in person with a Happy Returns bar, via the Mail, or in our SF store. All returns or exchanges can be initiated directly at Happy Returns Return Bar or online.

There are three options to return or exchange your shoes:

- Return or exchange in person: Visit a Happy Returns Return Bar. Click here to find a location near you. All you need to bring with you are your unworn shoes in the original packaging. Your refund or exchange will be initiated immediately.

- Return or exchange online: Visit our Returns Center. You can either print a shipping label and drop off at the carriers listed on the label (USPS or FedEx). Or you can still take your shoes in their original box to a Happy Returns Return Bar. You will receive an email when your return is received and your refund has been processed or your exchange order has been shipped.

- Return or exchange in store: We are located at 2448 Fillmore Street in San Francisco. All you need to return are your unworn shoes in the original packaging and your receipt.

Yes! Please note we have changed our exchange policy. We now offer exchanges for a different size and color in the same style! Your exchange order will now ship when the original order has been returned at a Happy Returns Return Bar or sent back via the mail. Unworn shoes may be exchanged within 30 days of receipt in the original packaging.

- Refund or exchange in person: Once your original pair has been processed at a Happy Returns Return Bar, your refund will be initiated immediately and your new exchange order will ship out within 24 hours, if processed within business hours. Click here to find a location near you.

- Refund or exchange online: Visit our Returns Center. Once your return has been scanned by the carrier, your refund will be initiated or your exchange order will be shipped. Please allow 10-14 business days for your refund to be processed by your bank.

- Return or exchange in store: We are located at 2448 Fillmore Street in San Francisco. All you need to return or exchange are your unworn shoes in the original packaging and your receipt. Your refund will be initiated immediately. You can exchange and receive your new pair in store if your size and style is available. If your desired size and style is not available in store, your shoes will ship once your return has been processed.

Yes, you can return or exchange any unworn shoes to our retail store as long as it's within 30 days of purchase. If you’re not in San Francisco, you can return your shoes at any of the 300+ Happy Returns Return Bars across the country. Click here to find a location near you.

Yes, you can return or exchange any unworn shoes online via our Returns Center within 30 days of purchase and with their original packaging. You can also return shoes at any of the 300+ Happy Returns Return Bars across the country. Click here to find a location near you.

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