FAQ

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1) Where does Rothy’s ship?

USA: We provide free shipping to all 50 US states. We can ship to PO boxes, FPO, DPO, and APO through standard shipping. International: We currently only ship within the United States, but we’re excited to offer international shipping in the future. In China? While we do not ship directly to China, we have partnered with Beyond 别样. Through this platform, consumers in Mainland China can purchase Rothy’s products and enjoy international shipping to their preferred Mainland China address.

2) Does Rothy’s ship internationally?

No, we don’t currently ship outside of the United States, but we’re excited to offer international shipping in the future. Subscribe to our newsletter here to stay informed about changes to our shipping policy.

3) What shipping methods are available, and how long will it take to get my order?

Orders placed before 12pm PST via USPS Ground will ship that evening. Orders placed before 1:00 PM PST via expedited orders will ship that evening. Orders placed after 12pm PST on Friday or over the weekend will ship on the following Monday, barring any national holidays. We offer 3 different shipping options with USPS and UPS: - USPS Standard Ground (Free): 5-9 business days - UPS Expedited ($25): 2-3 business days (Orders placed by 1:00pm PST will ship the same day.) - UPS Rush ($35): 1-2 business days (Orders placed by 1:00pm PST will ship the same day.

4) How much does shipping cost?

We offer free standard shipping on all order to all 50 US states. We charge $25 for UPS expedited shipping (2-3 business days), and $35 for UPS Rush shipping (1-2 business days).

5) When will I receive my order?

Standard shipping takes an estimated 5-9 business days. Our shoes ship via USPS for standard shipping in most cases. However, depending on your location, UPS may be used. Expedited and Rush shipping are shipped with UPS. Tracking information for each order will be included in the shipping confirmation email. Please note that preordered shoes will ship when they become available. If we split orders into multiple shipments, you’ll receive tracking information for each individual shipment.

6) Can my order be expedited?

Yes, you can select UPS Expedited (2-3 business days) or UPS Rush (1-2 business days) at checkout. Orders placed after 12pm PST Monday through Friday and orders placed on Saturday and Sunday will be processed the following business day.

7) Why am I charged before my order is shipped?

Our processing center has a very short payment processing window. To avoid any inconvenience to our customers, we process payments right when an order is placed to avoid missing that window and having to ask our customers resubmit their orders.

8) Do you ship to APO, FPO and DPO addresses?

Yes. We can ship to you (for free!) using USPS. Use the "City" field to specify APO, FPO or DPO and the "State" dropdown to select Armed Forces (Americas/Europe/Pacific). We are currently unable to create prepaid return labels for APO, FPO, and DPO addresses. You can send any returns back to us through USPS to the address listed below. Rothy's Attn: CX Returns 5959 Randolph Street Commerce, CA 90040 If you email our team with an image of your return shipping receipt, we will happily reimburse you with Rothy's store credit up to $15.

9) Where do you ship from?

All orders ship from our warehouse in Southern California

Shipping

1) Where does Rothy’s ship?

USA:

We provide free shipping to all 50 US states. We can ship to PO boxes, FPO, DPO, and APO through standard shipping.

International:

We currently only ship within the United States, but we’re excited to offer international shipping in the future.

In China? While we do not ship directly to China, we have partnered with Beyond 别样. Through this platform, consumers in Mainland China can purchase Rothy’s products and enjoy international shipping to their preferred Mainland China address.

2) Does Rothy’s ship internationally?

No, we don’t currently ship outside of the United States, but we’re excited to offer international shipping in the future. Subscribe to our newsletter here to stay informed about changes to our shipping policy.

3) What shipping methods are available, and how long will it take to get my order?

Orders placed before 12pm PST via USPS Ground will ship that evening. Orders placed before 1:00 PM PST via expedited orders will ship that evening. Orders placed after 12pm PST on Friday or over the weekend will ship on the following Monday, barring any national holidays. We offer 3 different shipping options with USPS and UPS: - USPS Standard Ground (Free): 5-9 business days - UPS Expedited ($25): 2-3 business days (Orders placed by 1:00pm PST will ship the same day.) - UPS Rush ($35): 1-2 business days (Orders placed by 1:00pm PST will ship the same day.

4) How much does shipping cost?

We offer free standard shipping on all order to all 50 US states. We charge $25 for UPS expedited shipping (2-3 business days), and $35 for UPS Rush shipping (1-2 business days).

5) When will I receive my order?

Standard shipping takes an estimated 5-9 business days. Our shoes ship via USPS for standard shipping in most cases. However, depending on your location, UPS may be used. Expedited and Rush shipping are shipped with UPS. Tracking information for each order will be included in the shipping confirmation email. Please note that preordered shoes will ship when they become available. If we split orders into multiple shipments, you’ll receive tracking information for each individual shipment.

6) Can my order be expedited?

Yes, you can select UPS Expedited (2-3 business days) or UPS Rush (1-2 business days) at checkout. Orders placed after 12pm PST Monday through Friday and orders placed on Saturday and Sunday will be processed the following business day.

7) Why am I charged before my order is shipped?

Our processing center has a very short payment processing window. To avoid any inconvenience to our customers, we process payments right when an order is placed to avoid missing that window and having to ask our customers resubmit their orders.

8) Do you ship to APO, FPO and DPO addresses?

Yes. We can ship to you (for free!) using USPS. Use the "City" field to specify APO, FPO or DPO and the "State" dropdown to select Armed Forces (Americas/Europe/Pacific). We are currently unable to create prepaid return labels for APO, FPO, and DPO addresses. You can send any returns back to us through USPS to the address listed below. Rothy's Attn: CX Returns 5959 Randolph Street Commerce, CA 90040 If you email our team with an image of your return shipping receipt, we will happily reimburse you with Rothy's store credit up to $15.

9) Where do you ship from?

All orders ship from our warehouse in Southern California