FAQ

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1) Does Rothy’s have special promotions, coupons or rebates?

We don’t usually offer special promotions, but sign up for our newsletter here and we’ll keep you updated. We do have our Refer-a-Friend program. Send your referral code to a friend (or ten!), and you’ll both receive $20 off when they make their first purchase. Only one discount code may be used per order.

2) Do you have a teacher discount?

Yes! We are excited to provide an exclusive, limited time offer of 20% off select styles here

3) Who is eligible for the discount?

Current US K-12 teachers, college faculty, and staff who are verified by Rothy’s partner, SheerID, are eligible for 20% off select styles. If you have any questions about the verification process, please use the Information Form in the SheerID FAQ page found on the verification pop-up. We will not be able to offer the discount if you are not successfully verified by SheerID.

4) How do I access the discount?

All you have to do is verify that you are a teacher here. Once you are verified, you will receive a pop-up with your unique code that works for one order here. You will also receive an email with the code.

If necessary, you will be asked to upload a piece of documentation showing that you are currently a teacher. Once SheerID receives this and processes your information, they will email you with your code. Save code and apply at checkout to redeem offer.

Teachers are eligible to receive 2 unique single-use codes. Teachers may purchase multiple shoes in one order, and the discount will apply to all shoes eligible for this discount. After you’ve received your first code, complete the verification process again to get the second. Remember that the codes are exclusively for teachers. If you share your code, you will lose the opportunity to use it yourself.

These codes cannot be combined with any other offers or promotions, including Refer-a-Friend, and they cannot be retroactively applied to previously purchased shoes.

5) How long is the discount available?

This discount is only available for a limited time while shoes last, so order yours before they sell out.

6) How do I send shoes to my friend who is a breast cancer survivor or fighter?

-Purchase any pair of shoes in the month of October. The campaign starts on October 1st and will last as long as supplies last. -After your order is placed, click “Send a Gift” on the order confirmation page. -Select the pink pair you want to send to your loved one, and write a short paragraph about her story. -Enter her name and email address and then send her the link via email or text message (or however you like!). The link will prompt them to select their desired size and style out of the Breast Cancer Awareness styles. (You will also get a copy of the link via email just in case.) -Your loved one can then click on the link sent to her to select her desired size and shipping address.

7) My friend sent me a pink shoe, but it’s the wrong size. Can I exchange the size?

Yes, you can exchange sizes while supplies last. Please contact help@rothys.com with your order number to process an exchange.

8) My friend sent me a pink shoe, but I don’t like the color. Can I exchange for a different color?

These gifted shoes can be exchanged for a different size only, while supplies last. If your size is out stock, we cannot exchange for a different color. Please contact help@rothys.com with your order number and requested size.

9) What if my friend’s size is out of stock? Can I send her a different color?

There is only a limited quantity of these pink shoes available, so once they are out of stock, they will no longer be available. We are only offering this gift option for these three pink styles.

10) How long is the BCA promotion going on for?

The Breast Cancer Awareness Month Gift Promotion is running through October, while supplies last.

11) I bought a pair before the promotion. Can I still send a gift to a survivor?

Because Breast Cancer Awareness Month starts on October 1st, all purchases made in October are eligible to send a gift to a loved one battling breast cancer. The promotion will run while supplies last.

Promotions and Special Pricing

1) Does Rothy’s have special promotions, coupons or rebates?

We don’t usually offer special promotions, but sign up for our newsletter here and we’ll keep you updated. We do have our Refer-a-Friend program. Send your referral code to a friend (or ten!), and you’ll both receive $20 off when they make their first purchase. Only one discount code may be used per order.

2) Do you have a teacher discount?

Yes! We are excited to provide an exclusive, limited time offer of 20% off select styles here

3) Who is eligible for the discount?

Current US K-12 teachers, college faculty, and staff who are verified by Rothy’s partner, SheerID, are eligible for 20% off select styles. If you have any questions about the verification process, please use the Information Form in the SheerID FAQ page found on the verification pop-up. We will not be able to offer the discount if you are not successfully verified by SheerID.

4) How do I access the discount?

All you have to do is verify that you are a teacher here. Once you are verified, you will receive a pop-up with your unique code that works for one order here. You will also receive an email with the code.

If necessary, you will be asked to upload a piece of documentation showing that you are currently a teacher. Once SheerID receives this and processes your information, they will email you with your code. Save code and apply at checkout to redeem offer.

Teachers are eligible to receive 2 unique single-use codes. Teachers may purchase multiple shoes in one order, and the discount will apply to all shoes eligible for this discount. After you’ve received your first code, complete the verification process again to get the second. Remember that the codes are exclusively for teachers. If you share your code, you will lose the opportunity to use it yourself.

These codes cannot be combined with any other offers or promotions, including Refer-a-Friend, and they cannot be retroactively applied to previously purchased shoes.

5) How long is the discount available?

This discount is only available for a limited time while shoes last, so order yours before they sell out.

6) How do I send shoes to my friend who is a breast cancer survivor or fighter?

-Purchase any pair of shoes in the month of October. The campaign starts on October 1st and will last as long as supplies last. -After your order is placed, click “Send a Gift” on the order confirmation page. -Select the pink pair you want to send to your loved one, and write a short paragraph about her story. -Enter her name and email address and then send her the link via email or text message (or however you like!). The link will prompt them to select their desired size and style out of the Breast Cancer Awareness styles. (You will also get a copy of the link via email just in case.) -Your loved one can then click on the link sent to her to select her desired size and shipping address.

7) My friend sent me a pink shoe, but it’s the wrong size. Can I exchange the size?

Yes, you can exchange sizes while supplies last. Please contact help@rothys.com with your order number to process an exchange.

8) My friend sent me a pink shoe, but I don’t like the color. Can I exchange for a different color?

These gifted shoes can be exchanged for a different size only, while supplies last. If your size is out stock, we cannot exchange for a different color. Please contact help@rothys.com with your order number and requested size.

9) What if my friend’s size is out of stock? Can I send her a different color?

There is only a limited quantity of these pink shoes available, so once they are out of stock, they will no longer be available. We are only offering this gift option for these three pink styles.

10) How long is the BCA promotion going on for?

The Breast Cancer Awareness Month Gift Promotion is running through October, while supplies last.

11) I bought a pair before the promotion. Can I still send a gift to a survivor?

Because Breast Cancer Awareness Month starts on October 1st, all purchases made in October are eligible to send a gift to a loved one battling breast cancer. The promotion will run while supplies last.