FAQ

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1) What is the status of my order?

You can track your order from either your Shipping Confirmation email or by our Order Status Tracker. All you need is your order number. Please note the Order Status Tracker can also be found on our FAQ page and in the footer of our home page under the "Help" tab.

2) Which methods of payment do you accept?

We accept all major credit cards, PayPal, Apple Pay, Amazon Pay, and Rothy’s gift cards. We can only accept one form of payment per order—with the exception of using a Rothy’s gift card as a partial payment.

3) Does Rothy's charge sales tax?

Yes, Rothy's collects sales tax in all the states it is required by law to do so. Because state regulation is always subject to change, the states in which we collect sales tax and the amount that we collect may also vary. The sales tax calculations that we use vary by state, zip code, and other factors related to our business, so please note that sales tax varies from retailer to retailer.

4) What if I need to change or cancel my order or change my address?

Due to the volume of orders, cancellations and/or changes of address need to happen within 30 minutes from the time of placing your order. If you need to remove an item or cancel your order entirely, email us at help@rothys.com. Please put "CANCEL" or "CHANGE ADDRESS" in the subject of your email. If the thirty-minute window has passed, you can return your order once it is received for a full refund. If you would like to add new items to your order, please place a new order. We offer free shipping and free returns, so there will be no additional shipping charges. If you receive an order you intended to cancel, you can return it here . Our Customer Experience team is available from 9:00am to 5:00pm PST 7 days a week. We will do our best, but orders placed outside of those hours will most likely not be able to be cancelled.

5) How does preordering work?

We offer preordering before styles are restocked because many of our styles sell out quickly. Your payment will be processed when you place the order, and your shoes will be shipped as soon as they’re back in stock. The estimated ship date will be in your shopping cart and in your shipping confirmation email.

Placing an Order

1) What is the status of my order?

You can track your order from either your Shipping Confirmation email or by our Order Status Tracker. All you need is your order number. Please note the Order Status Tracker can also be found on our FAQ page and in the footer of our home page under the "Help" tab.

2) Which methods of payment do you accept?

We accept all major credit cards, PayPal, Apple Pay, Amazon Pay, and Rothy’s gift cards. We can only accept one form of payment per order—with the exception of using a Rothy’s gift card as a partial payment.

3) Does Rothy's charge sales tax?

Yes, Rothy's collects sales tax in all the states it is required by law to do so. Because state regulation is always subject to change, the states in which we collect sales tax and the amount that we collect may also vary. The sales tax calculations that we use vary by state, zip code, and other factors related to our business, so please note that sales tax varies from retailer to retailer.

4) What if I need to change or cancel my order or change my address?

Due to the volume of orders, cancellations and/or changes of address need to happen within 30 minutes from the time of placing your order. If you need to remove an item or cancel your order entirely, email us at help@rothys.com. Please put "CANCEL" or "CHANGE ADDRESS" in the subject of your email. If the thirty-minute window has passed, you can return your order once it is received for a full refund. If you would like to add new items to your order, please place a new order. We offer free shipping and free returns, so there will be no additional shipping charges. If you receive an order you intended to cancel, you can return it here . Our Customer Experience team is available from 9:00am to 5:00pm PST 7 days a week. We will do our best, but orders placed outside of those hours will most likely not be able to be cancelled.

5) How does preordering work?

We offer preordering before styles are restocked because many of our styles sell out quickly. Your payment will be processed when you place the order, and your shoes will be shipped as soon as they’re back in stock. The estimated ship date will be in your shopping cart and in your shipping confirmation email.