Help Center

FAQs

All of our styles are built according to established industry standards for fit and sizing. We recommend buying your normal size in all our styles; however, some customers prefer going up a half size in The Point due to the shape of the toe. There is no break-in period for our shoes. They will fit the same from day 1 to day 365. If any style feels tight on your foot right out of the box, please note they will not stretch out and we recommend going up a half size. If your foot is wider than a "B", we recommend going up a half size from your regular size. Find Rothy's Size Chart here.

Rothy's do not stretch. They will fit the same from day 1 to day 365. There is no break-in period.The knit structure is designed to hug the contour of your foot with a slight amount of give. If they are a little snug but not painful, wear them around the house (not outside!) for a day or so to see how they will give. After a day, if your shoes still feel too snug, we recommend going up a half size.

The only thing that affects the shape and fit is heat during the wash or drying process. Make sure to never apply heat to your Rothy's, and make sure to always wash them in cold water. With proper care, your shoes will maintain their shape and fit.

Our shoes are entirely machine washable in cold water. Just remove the insoles prior to washing and throw them in the washing machine with your shoes. Wash on a cold, delicate setting with mild detergent. Leave them to air dry. And just a reminder: any heat will cause Rothy's to shrink and lose shape, so make sure to never wash with warm water or put them in the dryer.

You wash the Sneaker like all of our other shoes, except for one very important note! The Sneaker has a removable midsole that we do not recommend washing. Ideally, separate the Midsole (the black extra piece under the knit insole) and throw everything else into the washing machine. Use a delicate cycle and gentle detergent and then leave to air dry. Once your shoes have dried completely, anchor The Midsole back into place and cover it with the insole.

Orders placed before 9am PST via USPS Ground will ship that evening. Orders placed before 9am PST via expedited orders will ship that evening. Orders placed after 9am PST on Friday or over the weekend will ship on Monday, barring any national holidays. We offer 3 different shipping options with USPS and UPS: USPS Standard Ground (Free) 5-9 business days; UPS Expedited ($25) 2-3 business days (Orders placed by 9am PST will ship the same day.); UPS Rush ($35) 1-2 business days (Orders placed by 9am PST will ship the same day).

All orders ship from either our warehouse in Southern California or our warehouse in Kentucky.

Note: Please check the condition of the parcel before signing for it. If it appears damaged or has been tampered with, please check the contents before accepting it from the courier and, if there are items missing, reject the package.

Rothy’s accepts all unworn shoes for a refund to original payment, e-gift card, and/or exchange within 30 days of receipt. Return or exchange your shoes in person at a Happy Returns bar, via the Mail, or in our SF store. All returns or exchanges can be initiated directly at Happy Returns Return Bar or online.

There are three options to return or exchange your shoes:

- Return or exchange in person: Visit a Happy Returns Return Bar. Click here to find a location near you. All you need to bring with you are your unworn shoes in the original packaging. Your refund or exchange will be initiated immediately.

- Return or exchange online: Visit our Returns Center. You can either print a shipping label and drop off at the carriers listed on the label (USPS or FedEx). Or you can still take your shoes in their original box to a Happy Returns Return Bar. You will receive an email when your return is received and your refund has been processed or when your exchange pair of shoes has been sent out.

- Return or exchange in store: We are located at 2448 Fillmore Street in San Francisco. All you need to return are your unworn shoes in the original packaging and your receipt.

Yes, we offer exchanges for different sizes of the same style. Unworn shoes may be exchanged within 30 days of receipt. Simply select your return reason, and you will be prompted to select a size. Select a new size and complete the steps to finish processing your return. Print your free shipping label and drop the returning pair in the mail (and remember that the return labels are time sensitive).

Once you process your exchange, your new size will ship right away. We will not charge your credit card for the exchange as long as we receive the original pair back. If your exchange size is out of stock, please process the return and we'll refund you when the shoes arrive at our warehouse. You can reorder once your correct size is back in stock.

- Refund or exchange in person: Once your original pair has been processed at a Happy Returns Return Bar, your refund will be initiated immediately and your new exchange order will ship out within 24 hours, if processed within business hours. Click here to find a location near you.

- Refund or exchange online: Visit our Returns Center. Once your return has been scanned by the carrier, your refund will be initiated or your exchange order will be shipped. Please allow 10-14 business days for your refund to be processed by your bank.

- Return or exchange in store: We are located at 2448 Fillmore Street in San Francisco. All you need to return or exchange are your unworn shoes in the original packaging and your receipt. Your refund will be initiated immediately. You can exchange and receive your new pair in store if your size and style is available. If your desired size and style is not available in store, your shoes will ship once your return has been processed.

Rothy’s uppers and insoles are both made using 100% recycled fibers that were once plastic water bottles. Our outsoles are made from carbon-free rubber. As for our recyclability, our packaging is 100% recyclable, and our shoes are recyclable at the end of their lifespan. Please consider donating your old Rothy’s.

The best way to know you’re officially shopping with Rothy’s (and not a fraudulent site) is to make sure the website URL contains “Rothys.com” when checking out.

At present, we only sell our authentic Rothy’s footwear on our e-commerce website (Rothys.com), through our own brick and mortar store and through an authorized seller located in Texas for in-store pick-up only.

For any questions, or to report an unauthorized seller or fraudulent website, please contact us.

Rothy’s are made from recycled plastic water bottles. The bottles are hot washed, sterilized, then fused into fiber that is knit into yarn.

The soles are made of environmentally-friendly recycled carbon-free rubber, and the insoles are made of recycled plastic from water bottles and recyclable foam.

Simply put, seamless means no hard seams or stiff edges that cause discomfort. Our patented seamless construction also significantly reduces waste, making Rothy’s stand out as a force for good in a notoriously wasteful industry.

Rothy’s uppers and insoles are both made using 100% recycled fibers that were once plastic water bottles. Our outsoles are made from carbon-free rubber. As for our recyclability, our packaging is 100% recyclable, and our shoes are recyclable at the end of their lifespan. Please consider donating your old Rothy’s.

Our shoe designs and prototypes are created in our office in San Francisco. The shoes are made in Dongguan, China, where we own and run our factory. We are proud to provide fair wages, living accommodations, and meals, and we promote a work-life balance for all of our factory employees.

Rothy’s are 100% vegan. No animals will ever be harmed in the making of our shoes.

Yes, Rothy’s are 100% latex free.

Our knit material is extremely soft and flexible and will gently hug your feet with a small amount of give.

Rothy’s weigh 9.3 ounces.

We strongly consider all elements that go into our packaging. We eliminated the dust bag to continue our efforts to reduce waste and continue our sustainability efforts.

We make some colors and prints of our shoes in limited quantities, so we recommend acting fast if you see something you love! We sometimes bring back old favorites, but we do permanently retire colors every now and then.

All of our styles are built according to established industry standards for fit and sizing. We recommend buying your normal size in all our styles; however, some customers prefer going up a half size in The Point due to the shape of the toe. There is no break-in period for our shoes. They will fit the same from day 1 to day 365. If any style feels tight on your foot right out of the box, please note they will not stretch out and we recommend going up a half size. If your foot is wider than a "B", we recommend going up a half size from your regular size. Find Rothy's Size Chart here.

The structure of our knit material is designed to accommodate the shape of your foot and hug your feet whether that are wide or narrow. If your feet are wider than a B, we do recommend ordering a half size up. Rothy’s work well for problematic feet, because our knit structure slightly gives and does not cut into your foot like other shoes. Our shoes allow a bit more breathing room for your feet.

Rothy's do not stretch. They will fit the same from day 1 to day 365. There is no break-in period.The knit structure is designed to hug the contour of your foot with a slight amount of give. If they are a little snug but not painful, wear them around the house (not outside!) for a day or so to see how they will give. After a day, if your shoes still feel too snug, we recommend going up a half size.

The only thing that affects the shape and fit is heat during the wash or drying process. Make sure to never apply heat to your Rothy's, and make sure to always wash them in cold water. With proper care, your shoes will maintain their shape and fit.

While we work to offer the most consistent fit across all of our colors, there could be slight variations from color to color, just like you would find in different washes of denim.

We’re always innovating and looking for ways to enhance the comfort of our shoes. If you need more support, remove the insole from your Rothy’s and add your own arch support or custom orthotics. If you do add your own support, you might consider going up a half size. Rothy’s are flat and have removable insoles that are perfect for adding your own arch supports or custom orthotics.

Our shoes are entirely machine washable in cold water. Just remove the insoles prior to washing and throw them in the washing machine with your shoes. Wash on a cold, delicate setting with mild detergent. Leave them to air dry. And just a reminder: any heat will cause Rothy's to shrink and lose shape, so make sure to never wash with warm water or put them in the dryer.

You wash the Sneaker like all of our other shoes, except for one very important note! The Sneaker has a removable midsole that we do not recommend washing. Ideally, separate the Midsole (the black extra piece under the knit insole) and throw everything else into the washing machine. Use a delicate cycle and gentle detergent and then leave to air dry. Once your shoes have dried completely, anchor The Midsole back into place and cover it with the insole.

Our unique knit material is designed to dry quickly if it gets wet.

We developed our Care Kit to help you get the most out of washing your Rothy's. We cannot guarantee it will remove ALL stains (like all stain removers), but it will help to both clean and refresh your shoes. The spray was uniquely formulated to deodorize our material, so we recommend focusing on the parts of your shoe that get the most wear (like the insoles)!

The Care Kit is $20.

The Care Kit is not a stain remover, but it will help remove and/or lessen the severity of some stains as a pre-treatment before you wash your shoes. It is not intended to be like a stain remover that doesn’t require immediate washing, so be sure to use the Care Kit just before machine washing your Rothy’s.

Spray your shoes, put them in the included wash bag, and put them in the machine! The spray in the kit is most useful when concentrated primarily on the insole, as it has a special formulation that is meant both deodorize and clean. We also love using the wash bag while traveling to keep our shoes separate from the rest of our suitcase.

No, the Care Kit is not returnable. Even if your kit has not been used, we cannot accept a return due to the liquid nature of the spray wash.

Our cleaning spray was specifically formulated to freshen and deodorize our material. That being said, a few of our office employees have used it on the occasional spill, and it has worked like a charm on jeans and other garments!

Our wash bag is made from a material that captures microplastics during the washing process, so it ultimately lessens the amount of microplastics released into the water.

We created our cleaning spray specifically based on feedback from our customers. The spray is used to freshen and deodorize our material. If your insoles are slightly smelly, the cleaning spray will make your shoes as fresh and clean as possible.

To check the status of your delivery, submit your order number to the Order Status Tracker here. Please note that orders will only be trackable once your shoes have shipped and the Order Status Tracker can also be found in the footer of our home page.

We accept all major credit cards, PayPal, Apple Pay, Amazon Pay, and Rothy’s gift cards. We can only accept one form of payment per order—with the exception of using a Rothy’s gift card as a partial payment.

Yes, Rothy's collects sales tax in all the states it is required by law to do so. Because state regulation is always subject to change, the states in which we collect sales tax and the amount that we collect may also vary. The sales tax calculations that we use vary by state, zip code, and other factors related to our business, so please note that sales tax varies from retailer to retailer.

To check the status of your delivery, submit your order number to the Order Status Tracker here. Please note that orders will only be trackable once your shoes have shipped and the Order Status Tracker can also be found in the footer of our home page.

We are excited to now offer shipping to Canada, the UK, Ireland, Australia and New Zealand! We look forward to launches in other international markets in the future.

In China? While we do not ship directly to China, we have partnered with Beyond 别样. Through this platform, consumers in Mainland China can purchase Rothy’s products and enjoy international shipping to their preferred Mainland China address.

We are excited to now offer shipping to Canada! We look forward to supporting other international markets in the future. Subscribe to our "Where to Next" page to stay informed.

US Shipping
Orders placed before 9am PST via USPS Ground will ship that evening. Orders placed before 9am PST via expedited orders will ship that evening. Orders placed after 9am PST on Friday or over the weekend will ship on Monday, barring any national holidays. We offer 3 different shipping options with USPS and UPS: USPS Standard Ground (Free) 5-9 business days; UPS Expedited ($25) 2-3 business days (Orders placed by 9am PST will ship the same day.); UPS Rush ($35) 1-2 business days (Orders placed by 9am PST will ship the same day).

For U.S. orders, we offer free standard shipping on all orders to all 50 US states. We charge $25 for UPS expedited shipping (2-3 business days), and $35 for UPS Rush shipping (1-2 business days).

Standard shipping takes an estimated 5-9 business days. Our shoes ship via USPS for standard shipping in most cases. However, depending on your location, UPS may be used. Expedited and Rush shipping services are through UPS. Tracking information for each order will be included in the shipping confirmation email. Please note that back-ordered shoes will ship when they become available. If we split orders into multiple shipments, you’ll receive tracking information for each individual shipment.

For U.S. orders, you may select UPS Expedited (2-3 business days) or UPS Rush (1-2 business days) at checkout. Orders placed after 9am PST Monday through Friday, and orders placed on Saturday and Sunday, will be processed the following business day.

Our processing center has a very short payment processing window. To avoid any inconvenience to our customers, we process payments right when an order is placed to avoid missing that window and having to ask our customers resubmit their orders.

Yes. We can ship to you (for free!) using USPS. Use the "City" field to specify APO, FPO or DPO and the "State" dropdown to select Armed Forces (Americas/Europe/Pacific). We are currently unable to create prepaid return labels for APO, FPO, and DPO addresses. You can send any returns back to us through USPS to the address listed below. Rothy's Attn: CX Returns 5959 Randolph Street Commerce, CA 90040. If you email our team with an image of your return shipping receipt, we will happily reimburse you with Rothy's store credit up to $15.

We ship from two distribution centers, located in California and Kentucky. We optimize shipping based on inventory and final destination.

Returns and exchanges are accepted on all unworn shoes for a full refund within 30 days of receipt with free return shipping. We know you need to try them on for fit and comfort, but make sure to only wear them on clean floors inside (and never outside, if you plan to return them). We cannot accept any shoes that have been worn, washed or altered in any way.

Your Rothy's will not stretch out over time as there is no break-in period. Our shoes will fit the same way on day one as they do a year later. If they feel too snug, we suggest going up a half size. All items must be returned in original condition and in the original packaging. Rothy's gift cards are not returnable or refundable, nor are any promotional or final sale items.

Rothy’s accepts all unworn shoes for a refund to original payment, e-gift card, and/or exchange within 30 days of receipt. Return or exchange your shoes in person with Happy Returns, via the Mail, or in our SF store. All returns or exchanges can be initiated directly at Happy Returns Return Bar or online.

There are three options to return or exchange your shoes:

- Return or exchange in person: Visit a Happy Returns Return Bar. Click here to find a location near you. All you need to bring with you are your unworn shoes in the original packaging. Your refund or exchange will be initiated immediately.

- Return or exchange online: Visit our Returns Center. You can either print a shipping label and drop off at the carriers listed on the label (USPS or FedEx). Or you can still take your shoes in their original box to a Happy Returns Return Bar. You will receive an email when your return is received and your refund has been processed or when your exchange order has shipped.

- Return or exchange in store: We are located at 2448 Fillmore Street in San Francisco. All you need to return are your unworn shoes in the original packaging and your receipt.

Yes! Please note we have changed our exchange policy. We now offer exchanges for a different size and color in the same style! Your exchange order will now ship when the original order has been returned at a Happy Returns Return Bar or sent back via the mail. Unworn shoes may be exchanged within 30 days of purchase in the original packaging.

- Refund or exchange in person: Once your original pair has been processed at a Happy Returns Return Bar, your refund will be initiated immediately and your new exchange order will ship out within 24 hours, if processed within business hours. Click here to find a location near you.

- Refund or exchange online: Visit our Returns Center. Once your return has been scanned by the carrier, your refund will be initiated or your exchange order will be shipped. Please allow 10-14 business days for your refund to be processed by your bank.

- Return or exchange in store: We are located at 2448 Fillmore Street in San Francisco. All you need to return or exchange are your unworn shoes in the original packaging and your receipt. Your refund will be initiated immediately. You can exchange and receive your new pair in store if your size and style is available. If your desired size and style is not available in store, your shoes will ship once your return has been processed.

Yes, you can return or exchange any unworn shoes to our retail store as long as it's within 30 days of receipt. If you’re not in San Francisco, you can return your shoes at any of the 300+ Happy Returns Return Bars across the country. Click here to find a location near you.

Yes, you can return or exchange any unworn shoes online via our Returns Center within 30 days of receipt and with their original packaging. You can also return shoes at any of the 300+ Happy Returns Return Bars across the country. Click here to find a location near you.

Yes! You can either process online by visiting the Returns Center and clicking "Process a Gift Return." You may also return them at any of the 300+ Happy Returns Return Bars across the country. Click here to find a location near you.

- Exchange in person: Visit a Happy Returns Return Bar. Once your original pair has been processed at a Return Bar your new exchange pair will ship out within 24 hours, if processed within business hours.

- Exchange online: Visit our Returns Center. Once your return has been scanned by the carrier, your exchange order will be shipped.

- You can exchange and receive your new pair in store if your size and style is available. If your desired size and style is not available in store, your shoes will ship from our warehouse once your return has been processed.

If your new order goes out of stock before your original order is returned at a Return Bar or scanned via the carrier, your original order will be refunded. Exchanged shoes are processed once the returning shoes are received—not any time beforehand.

After initiating your return or exchange online, present your Express Return Code (sent to you via email) to a Happy Returns Return Bar for an expedited drop off.

Yes, if you choose to receive refund via an e-Gift Card it will be issued via email once your return is received at a Happy Returns Return Bar or scanned by the carrier.

We offer an intimate, carefully curated collection of our best sellers, newest styles, and seasonal limited edition store exclusives. Our full collection can always be found on our website. The best part of being in the store is, you can see the newest collections and find your perfect fit. Don’t see what you want in store we are happy to order it online for you.

Please come see us to see when store exclusives become available. We anticipate two to three of these new, limited-edition styles per season. We will not notify anyone when these shoes hit the store because of the surprise nature of these exclusives, but you will probably see them popping up on social media as soon as they hit the store!

Our store offers exchanges and returns for unworn, unwashed shoes in their original box within 30 days of receipt. We have also partnered with Happy Returns, which has bars throughout the Bay Area and across the US. Bring your unworn shoes in the original packaging with the receipt, to the store or a Happy Returns Bar for an instant refund. Find the nearest location to you, here.

If you have questions for the store, please email us at fillmore@rothys.com and we will respond as soon as we can. If you’d like to speak to someone in Customer Service, please call (415) 737-6849. Unfortunately, the store cannot take phone calls or orders at this time.

We are so appreciative of our customer’s enthusiasm! We work incredibly hard to to keep your wait time short. Our store is small, and our goal is to give each customer personalized service so that you can find your right size and style without being rushed. Your patience and understanding are greatly appreciated.

Our store is open from Monday to Saturday from 10am to 6pm and Sunday from 10am to 5pm.

Yes, we are happy to apply it to your order. Please have your valid code ready at the time of purchase.

We will be closed Thanksgiving, Christmas, and New Year’s Day. On all other holidays, we will be open from 10am to 5pm.

You will receive an email notifying you after your friend makes a purchase using your code. Once the order is verified, you will receive your $20 in rewards to your rewards balance on your Referral Dashboard  in 24 hours.

Yes, any discount code you have, that is still active, can be used in store! However, all codes must be present at the time of purchase. Our store staff does not have the ability to look up codes in our system.

No, we changed our referral program in February 2018, and all reward codes from the old program are now expired. However, referral rewards from the new program do not expire.

No, all codes posted or found on our Rothy's pages (or coupon sites) are immediately disabled and not valid because it is against our terms and conditions.

Do feel free to share with your personal networks on social media! Your own facebook page, a private facebook group, etc.

You can find your link to share with friends here your friends can enter your referral code at checkout to receive $20 off their first order only. You will receive an email notifying you after your friend makes a purchase using your code. Once the order is verified, you will receive your $20 in rewards to your rewards balance on your Referral Dashboard in 24 hours.

No! All codes, both referral and reward, do not expire. However, if you are sent a link from a friend to get $20 off your first purchase, you must click on the link within 30 days of receipt.

Referral codes do not expire. But we do have rules around maximum earnings ($2,000 applicable in increments of $200) and link expirations. Our earning window for rewards is a “rolling” 30-day window. It does not reset every month. So, let’s say you earned your maximum rewards in 20 days, you will not be able to begin earning any more rewards until after day 30, and you will only be able to earn up to the deficit of the rewards you have used.

You may not earn more than fifteen (15) Reward Codes in thirty (30) days or more than one hundred (100) Reward Codes in total. You may earn only one (1) Reward Code per Referred Customer, regardless of the number of purchases that your Referred Customer makes. -- Rothy's Terms and Conditions

If you earned $20/a day for the first 15 days of July, leaving you with the maximum amount to earn in a 30 day period (15 rewards). As your 30 day earning period shifts, you will be able to earn additional rewards depending on how many you had previously earned.

That said 15 referrals do not automatically reset each month.

Let’s take a look at a scenario case, where you began referring people in January:

January 1st – 2 referrals made

January 3rd – 1 referral made

January 5th – 3 referrals made

January 10th – 1 referral made

January 12th – 4 referrals made

January 16th – 2 referrals made

January 20th – 1 referral made

January 25th – 1 referral made

You would then be eligible for two referral rewards on February 1st and one more on February 3rd and another three on February 5th, and so on.

You can learn more about The Collective here.

The Sneaker was designed with a woman's foot in mind. That being said, men could wear them if they so choose and if the shoe feels natural and comfortable on their foot. As for making The Sneaker specifically for men, we have no immediate plans, but you never know what we might have up our sleeve! Stay tuned to our newsletter to see if that changes. Some men in our office wear them, and most find that two sizes off our women's size fits their foot well (e.g., a men's 10 is a women's 12).

That's completely up to you! We designed the shoe to be worn without socks comfortably, but you certainly can pair them with socks if you prefer.

You can spot clean the white outsole with a damp cloth or put it in the washing machine as you do with all of our other shoes. And remember; no heat! Machine wash with cold water and air dry.

You wash the Sneaker like all of our other shoes, except for one very important note! The Sneaker has a removable midsole that we do not recommend washing. Ideally, separate the Midsole (the black extra piece under the knit insole) and throw everything else into the washing machine. Use a delicate cycle and gentle detergent and then leave to air dry. Once your shoes have dried completely, anchor The Midsole back into place and cover it with the insole.

The Midsole is the insert underneath the removable knit insole that we built into this model to maximize comfort and support. We do not recommend washing The Midsole, so please remove before washing the rest of the shoe.

You wash the removable insole just like the rest of our models. Simply remove the insole and put it in the washing machine with the rest of the shoe, and remember to remove The Midsole for the best result. Machine wash cold with a gentle detergent and a delicate cycle and air dry.

No. The Midsole is exclusive to The Sneaker. The Flat, The Point, and The Loafer cannot support The Midsole.

We're always innovating our production processes to make them more efficient. With The Sneaker, we were able to unlock efficiencies in our process that are specific to this model. This progress makes the shoe easier and slightly faster to produce, hence the lower price point. We're so excited to offer our most substantial model yet at $125.

The Sneaker runs true to size, so stick to your usual size in Rothy's.

Like our other shoes, The Sneaker is meant to fit directly out of the box, without any break-in period. There may be some slight give if you wear them inside, but if they're not comfortable immediately, you should exchange them. The Sneaker has more enhanced comfort and support than our other models due to the addition of The Midsole. It has slightly more arch support than our other models, and it should feel snug on your foot, like our other models. There is a tiny bit of give, but it will not stretch out to a larger size.

The upper is made of 100% recycled plastic, just like our other models. The outsole of The Sneaker is made of recycled TPU (thermoplastic polyurethane). We're proud to make all Rothy's outsoles in house, which means we can utilize as much recycled content as possible during the production process.

There may be some squeaking when you wear them inside at first. Don't worry; it will go away with a little wear!

Like all of our models, the Kids styles should fit comfortably directly out of the box! The upper should fit snugly across the top of the foot, but it should not squeeze the foot restrictively. You should be able to run an index finger between the upper and the top of your child's the foot in the correct size! You should buy your child’s true size. Like all of our shoes, the Kids styles do not stretch and do not have a break in period. Please use our Fit Guide to determine your child’s size.

We just released the new Kids Sneaker, our first kids shoe for boys and girls! Built for fun and designed with durability and playfulness in mind in tons of vibrant color and cute prints! In tandem with this release we decided to change Girls Loafer to Kids Loafer. Fun for all! The Kids Sneaker has more volume at the forefoot than our Girls Loafer, which allows for a bit more wiggle room for toes.

The Kids styles were developed in line with industry standards for unisex kids shoes, you will find that our kids styles fit consistently with other common kids shoes.

We carry size 10 through 4. Based on our research, size 10 will usually fit a child who is around 4 to 5 years old, and size 4 will fit a child who is 10 to 11 years old.

SIZE // AGE // APPROX LENGTH

Size 10 - Age 4-4.5 // 18 cm

Size 11 - Age 5 - 5.5 // 18.8 cm

Size 12 - Age 6-6.5 // 19.5 cm

Size 13 - Age 7-7.5 // 20.5 cm

Size 1 - Age 8-8.5 // 21 cm

Size 2 - Age 9-9.5 // 22 cm

Size 3 - Age 10-10.5 // 22.5

Size 4 -Age - 11 // 23 cm

The Kids styles were developed in line with industry standards for unisex kids shoes and growing feet. It should not have a significantly different fit from boys’ to girls’ feet. You should find that our Kids styles fit consistently with other common kids’ brands.

Our Kids Loafer is $65. Lots of factors go into how we price all of the shoes we sell. The amount of materials used to manufacture is of course part of that. One of the other key elements that dictate price is our process and the way we manufacture our shoes, and how much time it takes to knit and assemble each pair (which is all proprietary, but it's what makes Rothy's so unique!)

We use the same process to make our Kids Sneaker as we do our Women’s Sneaker. This process is a bit more efficient than the way we make our other silhouettes, therefore it takes less time. Because our manufacturing time impacts our cost, less time = lower cost. We are happy to offer the Kids Sneaker at $55!

Let’s face it, kids can be rough on shoes...the good news is that our shoes are machine washable if they get dirty. They are not stain resistant, but most play-time dirtiness will wash out easily. Our shoes are made of a knit fiber that will get torn or show signs of wear if abraded aggressively on a regular basis. Our return policy is the same as all of our shoes. Unworn, unwashed shoes may be returned for a full refund within 30 days of receipt.

Just like all Rothy’s shoes, the Kids styles are machine washable. Remove the insoles (you don’t have to, but it helps get them extra-clean), and place the insoles and sneakers into the wash. Machine wash on COLD on a delicate cycle with mild detergent. Air dry. And remember: absolutely no heat! Any heat will cause your Rothy’s to shrink. It should usually take no more than 24 hours to dry completely.

If the white outsole of the sneaker gets dirty with regular wear and playtime, we recommend a soft bristle brush and a cleaning solution like the one in our Care Kit, to remove heavy markings.

We currently do not offer a trade-in service, but we know that they make fantastic hand me downs! With our unique washability, its possible to refresh your pair of Rothy's and pass them on to the next lucky pair of little feet.

When enhancing the comfort factor of our Kids Sneaker, we decided to build the additional heel cushion directly into the outsole, rather than adding additional pieces to the shoe. We figure busy parents and kids on-the-move would appreciate one less thing to keep track of when washing!

Yes. The Kids Loafer and the Kids Sneaker are available at our retail store in San Francisco, including some special edition colors that are only available in store!

Like all of our styles, the Kids styles were developed to be worn without socks. However, it is absolutely doable (and super cute) to wear socks with your Rothy’s.

We love all of the colors and patterns of our Kids Sneakers, so you never know when one of them will make an appearance in women’s sizes. Make sure to check back from time to time to keep an eye on new Women’s Sneaker releases.

You could! The shoes in the Kids line are the same length in a size 4 as our Womens size 5. Where the fit will feel slightly different is in the width. Our Kids shoes are built with a slightly wider fit in mind, and the Kids Sneaker does not have a removable midsole, rather a built in one.

You can check your gift card balance by visiting this page. If you are still having trouble, just email help@rothys.com and we’ll be able to help!

When you’re ready to check out, click on the Gift Card or Discount Code box and type in the code found on the back of your card. Click Apply, and your credit will be automatically applied to your order.

We don’t currently offer gift-wrapping, because we strive to be as eco-conscious as possible. However, Rothy’s do arrive in a compact, low-waste box that’s easy to wrap and fits neatly into a medium gift bag.

After following the steps above, you have two options for sending a gift card. You can purchase a digital version that you can choose to send directly to the recipient on a specific date. The physical gift card is delivered via USPS to the shipping address you specify. You can personalize your gift with a special message in the Order Notes box. Gift cards are non-refundable.

Rothy’s gift cards come in both physical and digital form—in increments of $50, $125 and $145. Both can be purchased at rothys.com by clicking here or through the Give Rothy’s link at the bottom of our homepage.

We don’t usually offer special promotions, but sign up for our newsletter here and we’ll keep you updated. We do have our Refer-a-Friend program. Send your referral code to a friend (or ten!), and you’ll both receive $20 off when they make their first purchase. Only one discount code may be used per order.

Yes! We are excited to provide an exclusive, limited time offer of 20% off select styles here.

Current US K-12 teachers, college faculty, and staff who are verified by Rothy’s partner, SheerID, are eligible for 20% off select styles. If you have any questions about the verification process, please use the Information Form in the SheerID FAQ page found on the verification pop-up. We will not be able to offer the discount if you are not successfully verified by SheerID.

All you have to do is verify that you are a teacher here. Once you are verified, you will receive a pop-up with your unique code that works for one order here. You will also receive an email with the code.

If necessary, you will be asked to upload a piece of documentation showing that you are currently a teacher. Once SheerID receives this and processes your information, they will email you with your code. Save code and apply at checkout to redeem offer.

Teachers are eligible to receive 2 unique single-use codes. Teachers may purchase multiple shoes in one order, and the discount will apply to all shoes eligible for this discount. After you’ve received your first code, complete the verification process again to get the second. Remember that the codes are exclusively for teachers. If you share your code, you will lose the opportunity to use it yourself.

These codes cannot be combined with any other offers or promotions, including Refer-a-Friend, and they cannot be retroactively applied to previously purchased shoes.

This discount is only available for a limited time while shoes last, so order yours before they sell out.

Purchase any pair of shoes in the month of October. The campaign starts on October 1st and will last as long as supplies last. -After your order is placed, click “Send a Gift” on the order confirmation page. -Select the pink pair you want to send to your loved one, and write a short paragraph about her story. -Enter her name and email address and then send her the link via email or text message (or however you like!). The link will prompt them to select their desired size and style out of the Breast Cancer Awareness styles. (You will also get a copy of the link via email just in case.) Your loved one can then click on the link sent to her to select her desired size and shipping address.

Yes, you can exchange sizes while supplies last. Please contact help@rothys.com with your order number to process an exchange.

These gifted shoes can be exchanged for a different size only, while supplies last. If your size is out stock, we cannot exchange for a different color. Please contacthelp@rothys.com with your order number and requested size.

There is only a limited quantity of these pink shoes available, so once they are out of stock, they will no longer be available. We are only offering this gift option for these three pink styles.

The Breast Cancer Awareness Month Gift Promotion is running through October, while supplies last.

Because Breast Cancer Awareness Month starts on October 1st, all purchases made in October are eligible to send a gift to a loved one battling breast cancer. The promotion will run while supplies last.

Our co-founders are Roth Martin and Stephen Hawthornthwaite, or “Hawthy” as we like to call him. Roth plus Hawthy equals Rothy’s!

Email press@rothys.com and we’ll be happy to assist you.

Yes! We opened a brick-and-mortar store in May 2018 on Fillmore Street in San Francisco. Visit us in person at 2448 Fillmore!

Rothy’s are made using a knit technology process that’s designed to drastically reduce waste. They’re digitally-engineered but hand-assembled, ensuring they’re of the highest caliber and quality. The price point reflects the incredible amount of effort and thoughtfulness that goes into the making of each individual shoe.

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