FAQ

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1) Do you have an extended return and exchange policy for the holidays?

Yes! All purchases made in November and December can be returned or exchanged by January 31st.

2) Do gift purchases also need to be returned or exchanged by January 31st?

Yes! Gift purchases also need to be returned or exchanged by January 31st.

3) Can I include a gift note?

Of course. Just add the shoe to your cart and check the "Add a Gift Note" box to write a note.

4) What if the person I gifted shoes to needs a different size or color?

No problem. Your friend can process a gift exchange on our return page and click "Return a Gift." Your friend will be issued a prepaid return label. Once we receive the shoes back, she will be emailed a gift card to purchase whatever she likes!

5) Can I send my friend a gift card?

Yes! You can purchase a gift card here. We also offer our "Send a Gift" feature so that you can send your friend exactly what she wants.

6) Do you offer gift wrapping?

Because we are a company that strives for minimal waste in order to protect the enviroment, we do not offer gift wrapping. However, our box fits perfectly inside a medium gift bag or makes the perfect package when topped with a bow!

7) My friend bought me a gift, but when I did a gift exchange and received my gift card, the refunded amount was not for what the shoes cost. Did my friend use a diiscount code?

Yes, your friend used a discount code. Like other retailers, we only refund what the original purchaser paid. You can pay the balance with a credit card or another gift card!

8) What date do I need to order by to receive by Christmas Eve?

Standard 17th - order by noon Expedited 18th -order by noon Free expedited day! Rush - 19th -order by noon

Holiday

1) Do you have an extended return and exchange policy for the holidays?

Yes! All purchases made in November and December can be returned or exchanged by January 31st.

2) Do gift purchases also need to be returned or exchanged by January 31st?

Yes! Gift purchases also need to be returned or exchanged by January 31st.

3) Can I include a gift note?

Of course. Just add the shoe to your cart and check the "Add a Gift Note" box to write a note.

4) What if the person I gifted shoes to needs a different size or color?

No problem. Your friend can process a gift exchange on our return page and click "Return a Gift." Your friend will be issued a prepaid return label. Once we receive the shoes back, she will be emailed a gift card to purchase whatever she likes!

5) Can I send my friend a gift card?

Yes! You can purchase a gift card here. We also offer our "Send a Gift" feature so that you can send your friend exactly what she wants.

6) Do you offer gift wrapping?

Because we are a company that strives for minimal waste in order to protect the enviroment, we do not offer gift wrapping. However, our box fits perfectly inside a medium gift bag or makes the perfect package when topped with a bow!

7) My friend bought me a gift, but when I did a gift exchange and received my gift card, the refunded amount was not for what the shoes cost. Did my friend use a diiscount code?

Yes, your friend used a discount code. Like other retailers, we only refund what the original purchaser paid. You can pay the balance with a credit card or another gift card!

8) What date do I need to order by to receive by Christmas Eve?

Standard 17th - order by noon Expedited 18th -order by noon Free expedited day! Rush - 19th -order by noon