FAQ

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1) How do I care for my Rothy’s?

Our shoes are entirely machine washable in cold water. Just remove the insoles prior to washing and throw them in the washing machine with your shoes. Wash on a cold, delicate setting with mild detergent. Leave them to air dry. And just a reminder: any heat will cause Rothy's to shrink and lose shape, so make sure to never wash with warm water or put them in the dryer.

2) What if my Rothy’s get wet?

Our unique knit material is designed to dry quickly if it gets wet.

3) What is the Care Kit?

We developed our Care Kit to help you get the most out of washing your Rothys. We cannot guarantee it will remove ALL stains (like all stain removers), but it will help to both clean and refresh your shoes. The spray was uniquely formulated to deodorize our material, so we recommend focusing on the parts of your shoe that get the most wear (like the insoles)!

4) What is the price of the Care Kit?

The Care Kit is $20.

5) Will the Care Kit get stains out of my Rothy’s?

The Care Kit is *not* a stain remover, but it will help remove and/or lessen the severity of some stains as a pre-treatment before you wash your shoes. It is not intended to be like a stain remover that doesn’t require immediate washing, so be sure to use the Care Kit just before machine washing your Rothy’s.

6) How do I use the Care Kit?

Spray your shoes, put them in the included wash bag, and put them in the machine! The spray in the kit is most useful when concentrated primarily on the insole, as it has a special formulation that is meant both deodorize and clean. We also love using the wash bag while traveling to keep our shoes separate from the rest of our suitcase.

7) Can I return my Care Kit?

No, the Care Kit is __not returnable__. Even if your kit has not been used, we cannot accept a return due to the liquid nature of the spray wash.

8) Can you use on materials/clothes other than Rothy's?

Our cleaning spray was specifically formulated to freshen and deodorize our material. That being said, a few of our office employees have used it on the occasional spill, and it has worked like a charm on jeans and other garments!

9) Does the bag help with microplastics in wash?

Our wash bag is made from a material that captures microplastics during the washing process, so it ultimately lessens the amount of microplastics released into the water.

10) Why is using the Care Kit better than using mild detergent if the cleaning spray is not a true stain remover?

We created our cleaning spray specifically based on feedback from our customers. The spray is used to freshen and deodorize our material. If your insoles are slightly smelly, the cleaning spray will make your shoes as fresh and clean as possible.

Care

1) How do I care for my Rothy’s?

Our shoes are entirely machine washable in cold water. Just remove the insoles prior to washing and throw them in the washing machine with your shoes. Wash on a cold, delicate setting with mild detergent. Leave them to air dry. And just a reminder: any heat will cause Rothy's to shrink and lose shape, so make sure to never wash with warm water or put them in the dryer.

2) What if my Rothy’s get wet?

Our unique knit material is designed to dry quickly if it gets wet.

3) What is the Care Kit?

We developed our Care Kit to help you get the most out of washing your Rothys. We cannot guarantee it will remove ALL stains (like all stain removers), but it will help to both clean and refresh your shoes. The spray was uniquely formulated to deodorize our material, so we recommend focusing on the parts of your shoe that get the most wear (like the insoles)!

4) What is the price of the Care Kit?

The Care Kit is $20.

5) Will the Care Kit get stains out of my Rothy’s?

The Care Kit is not a stain remover, but it will help remove and/or lessen the severity of some stains as a pre-treatment before you wash your shoes. It is not intended to be like a stain remover that doesn’t require immediate washing, so be sure to use the Care Kit just before machine washing your Rothy’s.

6) How do I use the Care Kit?

Spray your shoes, put them in the included wash bag, and put them in the machine! The spray in the kit is most useful when concentrated primarily on the insole, as it has a special formulation that is meant both deodorize and clean. We also love using the wash bag while traveling to keep our shoes separate from the rest of our suitcase.

7) Can I return my Care Kit?

No, the Care Kit is not returnable. Even if your kit has not been used, we cannot accept a return due to the liquid nature of the spray wash.

8) Can you use on materials/clothes other than Rothy's?

Our cleaning spray was specifically formulated to freshen and deodorize our material. That being said, a few of our office employees have used it on the occasional spill, and it has worked like a charm on jeans and other garments!

9) Does the bag help with microplastics in wash?

Our wash bag is made from a material that captures microplastics during the washing process, so it ultimately lessens the amount of microplastics released into the water.

10) Why is using the Care Kit better than using mild detergent if the cleaning spray is not a true stain remover?

We created our cleaning spray specifically based on feedback from our customers. The spray is used to freshen and deodorize our material. If your insoles are slightly smelly, the cleaning spray will make your shoes as fresh and clean as possible.