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Returns and exchanges made easy.
We offer free, easy returns on unworn, unwashed merchandise with attached tags within 30 days from the date your order is delivered.*
Need a different size? Simply return your item and place a new order with your correct size.
Extended holiday returns.
All orders placed between November 7 and December 16, including gift purchases, can be returned or exchanged through January 10, 2025.
Let’s handle it in store.
We’d love for you to swing by one of our retail stores with your return or exchange. To find a location near you, click the button below.
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VISIT A STORE
Or, start your return or exchange online.
Make sure you have your order number handy. Just a few quick steps and you can choose the best return method for you.
If your item is ineligible for return, you can resell your Rothy’s on Poshmark—because every style deserves a home.
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RETURN OR EXCHANGE MY ITEM
Any other questions?
We’re here to help. You can contact us Monday to Friday, from 5am to 9pm PT. And Saturday & Sunday, from 5am to 6pm PT.
*Merchandise may be returned for refund or exchange within 30 days of delivery. Merchandise must be returned or exchanged with all tags attached. Worn, washed, or altered merchandise will not be accepted. Paid shipping fees will not be refunded.No fee for mail-in exchanges, or for returns made at Happy Returns or a Rothy's retail store; $4.99 fee will be charged for mail-in refunds only. Other exclusions may apply, including but not limited to no returns on gift cards, gift for sale items, or any items marked final sale. By processing your return via Happy Returns, you agree that Happy Returns will use your information in accordance with their privacy policy.